Privacy Policy

Last Updated: October 30, 2025

1. Introduction

Pitsillides.io (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP services and website (Pitsillides.io).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email, phone number, billing address, company name
• Payment Information: Credit card details, billing information (processed securely by third-party payment processors)
• Identity Verification: Government ID, business documents (for regulatory compliance)
• Support Communications: Messages, emails, chat transcripts

2.2 Information Automatically Collected

• Call Data Records (CDRs): Phone numbers called/received, call duration, time stamps, call quality metrics
• Usage Data: Features used, login times, IP addresses, device information
• Technical Data: Browser type, operating system, device identifiers
• Location Data: IP-based location, area codes selected

2.3 Call Recordings

If you enable call recording features:

• We store encrypted recordings on secure servers
• You control access to your recordings
• Recordings are retained according to your settings or legal requirements

2.4 Cookies and Tracking

We use cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

3.1 To Provide Services

• Process and route calls
• Maintain your account
• Provide customer support
• Process payments and billing
• Port phone numbers

3.2 To Improve Services

• Analyse usage patterns and trends
• Monitor service quality and performance
• Develop new features
• Prevent fraud and abuse

3.3 To Communicate

• Send service updates and notifications
• Respond to inquiries
• Send marketing communications (with your consent)
• Provide technical support

3.4 Legal Compliance

• Comply with telecommunications regulations
• Respond to legal requests and prevent illegal activity
• Enforce our Terms of Use
• Protect our rights and property

4. How We Share Your Information

4.1 Service Providers

We share information with third parties who help us provide Services:

• Payment processors
• Cloud hosting providers
• Customer support platforms
• Analytics services

All service providers are bound by confidentiality agreements.

4.2 Telecommunications Carriers

We share necessary information with carrier partners to complete calls and provide services.

4.3 Business Transfers

If we merge, are acquired, or sell assets, your information may be transferred to the new entity.

4.4 Legal Requirements

We may disclose information when required by law, including:

• Compliance with legal process (subpoenas, court orders)
• Protection against fraud or security threats
• Enforcement of our Terms
• Emergency situations involving safety

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

• Account Information: Retained while your account is active and for 7 years after closure for legal/tax purposes
• Call Detail Records: Retained for 2 years or as required by regulation
• Call Recordings: Retained according to your settings or legal requirements
• Payment Information: Retained as required for tax and accounting purposes

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information through your dashboard.

6.2 Data Portability

You can export your call logs and recordings in standard formats.

6.3 Deletion

You can request deletion of your account and data, subject to legal retention requirements.

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in each message.

6.5 Regional Rights

For EU/UK Users (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with the supervisory authority

For California Users (CCPA/CPRA):

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of sale/sharing
• Right to deletion
• Right to correction
• Right to non-discrimination

7. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security audits and testing
• Access controls and authentication
• Employee training on data protection

However, no system is 100% secure. You are responsible for protecting your account credentials.

8. International Data Transfers

We operate globally and may transfer data to countries outside your residence. We use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Your explicit consent

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. Continued use constitutes acceptance of changes.

12. Contact Us

For privacy questions, to exercise your rights, or to contact our Data Protection Officer:

Pitsillides.io – Privacy Team

Email: [email protected]